To Helen Henshall

I just wanted to thank you for the very professional yet personable manner in which you handled the sale of my Wanaka property.  The property had been on the market for sometime and when I came to you for advice you trusted yourself to give pragmatic yet obviously informed advice.  Whilst below my initial expectations your original estimate of what the market was saying my property was worth was chillingly accurate.

At all times during the marketing campaign I appreciated your regular contact and updates and the fact that you were true to your word in delivering what you promised when often you didn't have much positive news to report.  I was also impressed in that you were willing to work within my marketing budget yet at the same time being willing to offer what was sound advice in respect of marketing options.

When it came to "closing the deal" you outshone what could be expected in ensuring the purchasers offer was forwarded me late on Friday night and then not uttering a word of complaint when I wished to counteroffer which meant an early start for you on the Saturday.

All in all your service was outstanding ... and that's coming from someone with high expectations as to what should be expected from a fellow professional.

A huge thank you.

Graeme M Todd - Partner-Notary Public
Macalister Todd Phillips

To John Morgan - Re Purchase of our property in Wanaka

Both Joseph and myself have found you very helpful at all times, and given that I was in Sydney when I saw the house on the net I had all sorts of extra requests (for example extra photo's and other info) you were always helpful, friendly, patient and generous with your time.  Since the purchase, again because we are still based in Sydney, you have continued to be unfailingly helpful in that you 'watch over' the house for us, your colleague turned on the heating for us recently when you were away, and currently you are taking over the signing of the car for us when it arrives in Wanaka.  All this is way over and above your brief as an agent.  Joe and I feel very fortunate to have been looked after by you and we feel honoured to count you as a friend.  With kind regards  Annette Fliegner.

To Judy Ward

Thank you so much for all your assistance and guidance in our property search.  As new residents to Wanaka, we found your willingness to go out of your way to show us a wide range of properties - location, price and style, extremely helpful. We found that you acted professionally and with integrity in all our dealings with you, keeping us well informed of what was happening in the market as it related to us specifically.

We know our land purchase was an "unusual" one, and your patience in getting all the fine details correct is much appreciated.

We look forward to showing you the end result of our building project once we have a roof over our heads!

Hi Helen

I would like to thank you and your team at Professionals for the excellent service throughout the sale of my house in Albert Town. 

I am absolutely 100% happy and satisfied.

As a vendor now living overseas it could have been a very daunting experience - I had no experience or knowledge of the different approaches to selling, eg auction or how the processes would work - at each stage all my options and possibilites were clearly explained along with the advantages and disadvantages of each.

I was kept fully updated on market strategies, interest and feedback from the potential buyers and when offers were made, I felt I was given very fair and genuie advice as to the state of the market which helped me to make the right decision to accept or not at that time.

After accepting an offer the coordination with my lawyer was great - everything went incredibly smoothly, and quickly.

I thought your service and care was exceptional - Thank you very very much!

Best regards

Fiona Farrer