Consumer Information
Our office and salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care. You can download and read the full code from the Real Estate Agent’s Authority website: www.reaa.govt.nz
We welcome your feedback whether offering a suggestion, observation, or expressing satisfaction or dissatisfaction with the service you have received from any of our Professionals agents or salespeople.
Our complaints procedure
If you have a complaint, we initially encourage direct discussion with the salesperson with whom you have been dealing or our management team.
Should you prefer, you can place your feedback in writing using the forms provided below and forward this to the office for follow-up and contact with you.
Once completed, please feel free to hand your feedback to any of our staff or forward it to our office using the contact details on the form.
If you wish there is the opportunity to contact our National Group at www.professionals.co.nz.
Also available to you is the Government, Justice Department, Real Estate Agents Authority which you can access directly at any time in respect of a complaint. Details of their complaints process and their contact details can be found on the Authority Website.
We thank you for your communication and taking the time to make contact with us.
Professionals Wanaka Wide Realty Ltd MREINZ
licensed real estate agent
38 Ardmore Street
Wanaka
Phone: +64 3 443 7524
Fax: +64 3 443 9076
Email: info@profwanaka.co.nz
